Returns and Refunds
COVID-19 Update: Returns window has been extended to 60 days since purchase.
To start a return follow the instructions below by clicking on the Hot Chocolate Design logo just below:
Returns (if applicable)
Our policy lasts 30 days. If 30 days have gone by since your purchase, we can’t offer you a refund. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
In order to send the package back, customers must ship the return by their own means. Customers are responsible for the charges of the return shipping. However, when the refund is processed, customers will also receive a 20 CAD Hot Chocolate Design Gift Card to compensate for the return shipping cost.
If you need to return an item, you must submit your request into the return platform by clicking on the above Hot Chocolate Design logo. Then, you will receive a return authorization email with instructions on how to return your item(s).
Exchanges are currently not available. To exchange a size, you must start a return process for the original item and place a new order with the desired size.
Refunds (if applicable)
Once your return is received we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your return get approved, once the items are inspected, you'll get your refund typically within 72 hours. The refund will be issued in the original method of payment. Usually the inspection takes 2 hours after your returned items are delivered.
Please note that original shipping charges are not available for refund.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com